退款政策
We want you to be happy with your HAOYUE Studio purchase. If you are not satisfied with your order, you may request a return within 14 days of delivery.
Return Eligibility
To be eligible for a return:
- The return request must be made within 14 days of delivery.
- The item must be unused, unworn, and in its original condition.
- The item should be returned with its original packaging and any accessories included with the order.
- Proof of purchase or order information may be required.
Please contact us before sending any item back so we can provide return instructions.
Non-Returnable Items
Customized, personalized, or made-to-order items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
Return Shipping
For returns due to a change of mind or other non-quality-related reasons, the customer is responsible for the return shipping cost.
Original shipping charges, if any, are non-refundable unless the return is due to an error by HAOYUE Studio.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or if you receive the wrong item, please contact us as soon as possible after delivery.
Please include your order number and clear photos showing the issue.
If the issue is confirmed, HAOYUE Studio will be responsible for the appropriate resolution, which may include a replacement, refund, or reimbursement of reasonable return shipping costs where applicable.
Refunds
Once we receive and inspect your returned item, we will notify you of the refund status.
If approved, the refund will be issued to your original payment method. Please note that your bank or payment provider may require additional time to process and post the refund.
Handmade Products
HAOYUE Studio products are handcrafted, and slight variations in color, texture, pattern, or finishing may occur. These natural variations are part of the character of handmade craftsmanship and are not generally considered defects.
Contact Us
To request a return or ask a question about your order, please contact:
HAOYUE Studio